We offer 24/7 technical support with dedicated account managers for enterprise clients. Our services include remote diagnostics, on-site maintenance, firmware updates, and comprehensive training programs. We also provide SLA-based support agreements with guaranteed response times and uptime commitments.
Our POS terminals support comprehensive payment solutions including EMV chip cards, contactless NFC payments, QR code payments (WeChat Pay, Alipay, Apple Pay, Google Pay), and traditional magnetic stripe cards. We also support integration with major payment processors and acquirers for enterprise-level payment processing with PCI DSS compliance.
Our POS terminals are certified for PCI DSS Level 1 compliance, EMV Level 2 certification, and meet international security standards including PCI PTS (PIN Transaction Security). We also comply with regional regulations such as GDPR for data protection and support end-to-end encryption for all payment transactions.
Yes, our POS terminals offer robust API integration capabilities and support standard protocols including RESTful APIs, SOAP, and webhook integrations. We have successfully integrated with major ERP systems, inventory management platforms, and retail management software. Our technical team can provide custom integration solutions for enterprise clients.
Our POS terminals implement multiple layers of security including hardware security modules (HSM), tokenization, point-to-point encryption (P2PE), and real-time fraud detection capabilities. All sensitive data is encrypted at rest and in transit. We also provide comprehensive audit logs and transaction monitoring tools for compliance and security management.
Yes, we provide white-label and OEM solutions for payment service providers, banks, and financial institutions. Our solutions can be customized with your branding, integrated with your payment gateway, and configured to meet specific regulatory requirements. We have extensive experience working with payment processors and financial institutions globally.
Our POS terminals support multiple connectivity options including Ethernet, Wi-Fi (802.11ac), 4G/LTE cellular connectivity, and Bluetooth. This flexibility allows deployment in various retail environments from fixed checkout counters to mobile payment scenarios. We also support VPN and secure network configurations for enterprise deployments.
